Contact & Returns

We’re here to help! Whether you have a question about an order, need assistance with a return, or just want to say hello, we’d love to hear from you.

How to Contact Us

📧 Email: PrettyHeartbyNayeli@gmail.com
📞 Phone: [505-408-5390]

Our customer service team is available everyday from 9:00am-9:00pm, and we aim to respond to all inquiries within 24 hours.

Return Policy

We want you to love your purchase! If you’re not completely satisfied, you can return your order within 30 days of receipt for a full refund or exchange.

Return Conditions:

• Items must be unused, in original condition, and in original packaging.

• A proof of purchase (receipt or order confirmation) is required.

• Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.